Ochera Electricals

Last updated: 10th January 2026

Thank you for shopping with Ochera Electricals. We value your trust and aim to ensure a fair and transparent refund and return process.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The product is defective, damaged, or incorrect at the time of delivery.
  • The return request is made within [7 / 14 / 30] days of delivery.
  • The product is unused, in its original packaging, and includes all accessories, manuals, and proof of purchase.

Certain items may not be eligible for return due to hygiene, safety, or regulatory reasons.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Electrical items damaged due to improper use or installation
  • Products without original packaging or accessories
  • Customized or special-order items
  • Items marked as “Final Sale”

3. Return Process

To initiate a return:

  1. Contact us at info@ocheraelectricals.site with your order details.
  2. Our support team will review your request.
  3. If approved, you will receive return instructions.

Returns sent without prior approval may not be accepted.

4. Refunds

  • Once the returned item is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be processed within [5–10] business days.
  • Refunds will be issued using the original payment method.

Shipping and handling fees are non-refundable, unless the return is due to our error.

5. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, please contact us with relevant details.

6. Cancellations

  • Orders may be canceled before shipment.
  • Once an order has been shipped, cancellation requests will be treated as returns.

7. Google Play Store Purchases

For purchases made through Google Play, refunds are subject to Google Play’s refund policies in addition to this policy. Google may process refunds directly in certain cases.

8. Limitation of Liability

Ochera Electricals is not responsible for damage caused after delivery due to misuse, improper installation, or unauthorized modifications.

9. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting in the App.

10. Contact Information

For return or refund inquiries, contact us at:

Ochera Electricals
📧 Email: info@ocheraelectricals.site
📞 Phone: +2348149170038

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